We want every customer to feel confident when choosing Chip Sim USA. This refund policy explains how refunds work for eSIMs, physical SIM cards, plans, and vouchers. Our goal is to give you clear, simple guidelines so you always know what to expect.
eSIMs are delivered digitally and activate quickly. Because activation begins when the eSIM profile is issued or installed, refunds are limited for security and technical reasons.
You may request a refund only if your eSIM has not been activated or installed, and the activation details have not been used. Once activation begins, refunds are not available.
To use our services, you must:
If your device turns out to be incompatible, we can review this on a case-by-case basis. You may be asked to provide your device information, including your IMEI and EID, for verification.
Physical SIM cards can be refunded only if they are unused, unactivated, and returned in their original condition. The return must be initiated within the allowed timeframe listed in your order confirmation.
Once a physical SIM has been inserted, activated, or used to access service, it is considered non-refundable.
Shipping costs are non-refundable unless an error on our side caused the issue.
All plans begin on the start date you select at checkout. A refund may be requested before your plan start date, as long as:
Once your plan begins, refunds are not available, even if you choose not to use the data, calls, or texts included in your plan.
If you entered incorrect activation details or selected the wrong plan, reach out to us as soon as possible. We’ll review the situation and guide you toward the best solution.
Vouchers serve as prepaid service credits and may be issued as printed cards, scratch-off cards, or digital codes. Because vouchers are treated as prepaid items, they cannot be refunded once issued or purchased, regardless of where they were obtained.
If your voucher code is not working, please contact our support team. We’ll verify the code and help you redeem your service.
If something goes wrong during activation, or if you accidentally enter the wrong details (such as IMEI or EID), let us know. We can review your order and help correct the information where possible.
Refunds may apply only if the service has not been activated and no plan value has been used.
If your account or payment method was used without permission, contact us immediately. We’ll investigate the situation and help determine next steps. In some cases, supporting documents may be required.
To request a refund or review your order, reach out to our support team with:
We do our best to respond quickly and give you a clear resolution.
