Using Our Services

Chip Sim USA provides prepaid mobile services to customers visiting or living in the United States. These services include eSIM activation, physical SIM activation, data plans, calling features, and voucher redemption.

To use our services, you must:

  • Provide accurate device information
  • Use a compatible, unlocked phone
  • Follow the activation steps we supply
  • Agree to the pricing and plan details shown at checkout

Services begin on the start date you select during purchase.

Eligibility

You must be at least 18 years old or have permission from a legal guardian to place an order. By making a purchase, you confirm that all information you provide is accurate and that you have permission to use the payment method supplied.

eSIM and Physical SIM Activation

eSIM users must provide their IMEI and EID during activation. Physical SIM users must provide their IMEI. Dial *#06# to view these numbers on your device.

Once activated, your plan will provide data, calling features, and a U.S. phone number. Activation cannot be reversed, and plan durations cannot be paused or extended once they begin.

You are responsible for ensuring your device is compatible before purchasing.

Plan Usage

Plans are prepaid and tied to the duration and data amount you choose. They cannot be transferred, shared, or combined with other offers unless explicitly stated.

  • Unlimited Plans: Include unlimited data, local calls, and SMS.
  • Limited Plans: Include a specific amount of high-speed data, local calls, free international calling destinations, and SMS.

High-speed data availability depends on coverage, device capabilities, and network conditions.

Vouchers and Coupons

Vouchers may be issued through retail partners, travel agencies, hotels, airports, and other distributors. Each voucher contains a unique code used to activate service on our website.

Vouchers:

  • Cannot be replaced if lost or damaged
  • Cannot be exchanged for cash
  • Cannot be refunded once issued
  • Must be redeemed before purchase expiration dates (if applicable)

Coupons may be used for discounts when stated and may carry their own terms.

Acceptable Use

You agree not to use our services for illegal or abusive activity, including but not limited to:

  • Fraudulent behavior
  • Interfering with network systems
  • isusing calling features
  • Harassing or threatening others
  • Attempting to manipulate activation or plan settings

We may suspend or terminate service if we detect misuse.

Order Issues and Account Security

You are responsible for safeguarding your account details. If you suspect unauthorized activity, contact us immediately. We will work with you to review the issue and take appropriate steps.

Changes to These Terms

Chip Sim USA may update these Terms of Use from time to time. Updates will appear on this page, and continued use of our website or services confirms your acceptance of the revised terms.

Contact Us

If you have questions about these terms or need assistance with your account or order, our support team is here to help.