Information We Collect

We collect information to help set up your service, complete orders, and provide support. This may include:

  • Your name and contact details
  • Device information (IMEI, EID, and model)
  • Payment information (processed securely by our payment partners)
  • Your selected plan, activation date, and voucher details
  • Basic website usage data collected through cookies

We do not collect unnecessary personal information, and we do not sell your data.

How We Use Your Information

We use your information to:

  • Process orders and activate your SIM or eSIM
  • Assign your U.S. phone number
  • Verify device compatibility
  • Deliver plan details and essential service updates
  • Provide customer support
  • Improve website performance and user experience

Your information is used only for legitimate business purposes related to your service.

How We Protect Your Information

We take your privacy seriously. Chip Sim USA uses secure systems and encryption methods to help protect your personal information against unauthorized access, misuse, or disclosure.

While no online service can guarantee absolute security, we work with trusted partners and follow industry practices to safeguard your data.

Sharing Your Information

We share your information only when necessary to deliver your service or comply with legal requirements. This may include:

  • Network partners who support your mobile service
  • Payment processors who handle your transactions
  • Support platforms that help us respond to customer inquiries
  • Legal authorities, when required by applicable laws

We do not sell or trade personal information.

Cookies and Website Tracking

Cookies help our website remember preferences, improve navigation, and understand how visitors use our site. You can adjust your browser settings to limit or block cookies, but some features may not work as intended.

We do not use cookies for intrusive tracking.

Accessing or Updating Your Information

If you need to update your contact information, correct an error, or request account details, reach out to our support team. We’re here to help ensure your information remains accurate and accessible.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13. If we learn that a minor’s data was collected unintentionally, we will delete it promptly.

Changes to This Privacy Policy

From time to time, we may update this policy. When changes are made, the revised version will appear on this page. Continued use of our website or services indicates your acceptance of the updated policy.

How to Reach Us

If you have questions about this policy or need assistance with your information, our support team is available to help.